🚚 Shipping Policy

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Order Processing Time
Orders typically undergo review, packing, and preparation for shipment within 1–3 business days. Processing times may be extended during peak shopping seasons or public holidays, or due to factors such as payment security reviews, inventory checks, address verification, severe weather, or other unforeseen circumstances beyond normal operations.

Shipping Time
Once an order leaves our distribution center, estimated shipping times vary by destination:
United States: 2–3 business days
Canada: 3–6 business days
Delivery times are estimates only and are not guaranteed. Carriers may experience route adjustments, severe weather, service disruptions, surges in shipment volume, or scanning delays, all of which can affect delivery times.

Free Shipping
Eligibility for free shipping is determined by the delivery options displayed at checkout. Additional fees may apply if customers request special delivery services, reshipment, address changes, return shipping, or other non-standard delivery arrangements (subject to applicable laws and our store policies).

Delivery Address Accuracy
Customers must provide a complete and valid delivery address, email address, and contact phone number at checkout. We are not responsible for delivery delays, failed deliveries, returned packages, or lost shipments resulting from incomplete, incorrect, undeliverable, or outdated address information provided by the customer.

Tracking and Delivery Confirmation
If tracking services are provided, we will send tracking details once order processing is complete. There may be a delay in tracking status updates from the carrier after the shipping label is generated. Once the carrier marks a package as “Delivered,” it is considered successfully delivered, unless the carrier confirms a delivery exception.

Lost, Delayed, or Damaged Packages
If you suspect your package has been lost, delayed, or damaged during transit, please contact us immediately with your order number and carrier information. For damaged items, please retain the item and all original packaging and submit clear photos so we can evaluate your claim in accordance with our refund policy.

Delivery Restrictions: Certain addresses, geographic regions, products, or shipping methods may not be supported. We reserve the right to cancel or modify orders if shipment cannot be completed safely, legally, and commercially viably through available carrier services.